Effective Date: January 1, 2025

1. Information We Collect We collect personal and health information, including but not limited to:

• Name, contact details, and demographic data

• Medical history, billing, and telehealth visit data

• Technical data (IP address, browser type, cookies)

2. How We Use Your Information We use your information to:

• Provide telehealth and urgent care services

• Process billing and insurance claims

• Improve our AI-powered medical assistance

• Comply with legal and regulatory requirements

3. HIPAA and Data Security VitalCare follows HIPAA guidelines to ensure your PHI is protected. We use encryption, access controls, and secure data storage to safeguard your information.

4. Sharing of Information We do not sell your personal data. We may share your information with:

• Healthcare providers for treatment purposes

• Insurance companies for claims processing

• Law enforcement if required by law

5. Your Rights Under HIPAA You have the right to:

• Access and request copies of your medical records

• Request corrections to inaccurate information

• Restrict certain uses of your data

• Receive an account of disclosures of your PHI

6. Cookies and Tracking Technologies We use cookies to improve user experience. You can disable cookies in your browser settings.

7. Data Retention We retain personal and medical data as required by law and regulatory standards.

8. Changes to This Policy We may update this Privacy Policy periodically. Continued use of the Website indicates acceptance of changes.

9. Contact Information If you have questions about our Terms and Privacy Policy, contact us at: Email: hello@vitalcare.org